Privacy Policy

We take your privacy seriously - here's how we handle your info

Last updated: January 2024

Look, we get it - nobody actually enjoys reading privacy policies. But we figured you deserve to know what happens with your personal info when you stay with us or book through our site. So we've tried to keep this straightforward and honest, without all the legal mumbo-jumbo where possible.

What Info We Collect

When you book a room or interact with us, we'll typically collect:

  • Your name, email, and phone number (pretty standard stuff)
  • Payment and billing details when you make a reservation
  • Address information for invoices and communication
  • Preferences you share with us - like if you need a quiet room or have dietary requirements
  • Any special requests or notes you provide during booking
  • Passport or ID details if required for registration (local laws, y'know)

We also collect some technical stuff when you browse our website - things like your IP address, browser type, and which pages you visit. This helps us make the site work better and figure out what our guests actually care about.

How We Use Your Information

We're not gonna sell your data to random companies or spam you with junk. Here's what we actually do with it:

  • Process your reservations and handle check-in/check-out
  • Send you booking confirmations and updates about your stay
  • Remember your preferences for future visits
  • Answer questions and provide customer support
  • Send occasional updates about special offers (only if you've said it's cool)
  • Improve our services based on feedback and usage patterns
  • Meet legal requirements and prevent fraud

Cookies and Tracking

Yeah, we use cookies - not the chocolate chip kind, unfortunately. These little files help our website remember you and work properly. Most are essential for basic functions like keeping you logged in or remembering what's in your booking cart.

We also use analytics cookies to see how people use the site, which helps us make improvements. You can adjust your browser settings if you wanna limit cookies, but heads up - some features might not work as smoothly.

Who We Share With

We only share your info when necessary:

  • Payment processors for transactions
  • Service providers who help run our operations
  • Legal authorities if required by law
  • Tour operators or partners if you've requested specific services

Data Security

We take security pretty seriously. Your payment info is encrypted, our systems are regularly updated, and we limit who on our team can access guest data. No system is 100% foolproof, but we're doing everything reasonable to keep your information safe.

Your Rights and Choices

You've got options when it comes to your personal info:

  • Access: You can ask us what info we have about you
  • Correction: If something's wrong or outdated, let us know and we'll fix it
  • Deletion: Want us to delete your data? Just ask (though we might need to keep some stuff for legal reasons)
  • Opt-out: Don't wanna receive marketing emails? Unsubscribe anytime
  • Complaints: If you're not happy with how we're handling your data, you can file a complaint with the Office of the Privacy Commissioner of Canada

How Long We Keep Your Data

We don't hold onto your information forever. Booking and payment records are kept for about 7 years (tax and accounting requirements), but marketing preferences and general guest profiles are reviewed regularly. If you haven't stayed with us or interacted with us in a while, we'll typically remove your info from active systems.

Third-Party Links

Our website might link to other sites - like local attractions or partner services. Just so you know, we're not responsible for their privacy practices. Once you click away from our site, you're on your own with their policies.

Children's Privacy

Our services aren't directed at kids under 16. We don't knowingly collect information from children. If you're a parent and think we might have info about your child, please reach out and we'll take care of it.

Changes to This Policy

We might update this policy from time to time - usually when laws change or we add new services. We'll post any changes here and update the date at the top. For major changes, we'll try to give you a heads up via email if we have your contact info.

Questions or Concerns?

Seriously, if you've got questions about how we handle your privacy or want to exercise any of your rights, just get in touch. We're here to help.

Email: info@emberthalquintor.info

Phone: (416) 555-0184

Mail: 1847 Heritage Boulevard, Toronto, ON M5V 2K7, Canada

This privacy policy applies to Emberthal Quintor Hotel and governs data collection and usage in accordance with Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act).